Program terms and conditions | Attunify by Thrive Center

Billing inquiries: billing@attunify.co | Program inquiries: programs@attunify.co

Platform terms and conditions for the learning environment are at attunify.learnworlds.com/terms.

Institutional buyer terms

1. Payment terms

1.1 Invoice and net terms

Invoices are issued via Stripe to the authorized accounts payable contact provided by the institution. Payment is due within thirty (30) days of the invoice date (Net 30).

1.2 Accepted payment methods

Attunify accepts payment via ACH bank transfer or wire transfer. For ACH and wire payments, please reference the invoice number in the payment memo to ensure accurate matching. Bank details are provided on the invoice.

1.3 Late payment and access suspension

Invoices unpaid at thirty (30) days will receive an automated reminder. Attunify will make personal outreach at forty-five (45) days. If payment has not been received by 90 days, Attunify reserves the right to suspend participant access to the Learning Management System until the outstanding balance is resolved. Attunify will provide written notice before suspending access.

2. Seat allocation

2.1 Seat assignment

Purchased seats must be assigned to named participants within twenty (20) business days of cohort start. The institution is responsible for providing participant names, titles, email addresses, and pathway designation (Pathway A or Pathway B). Seats not allocated within this period will remain reserved but will not be activated.

2.2 Replacement clause

In the event that an enrolled participant leaves the institution or is unable to continue the program, the institution may designate one replacement participant per departed seat at no additional charge, subject to the following conditions:

The replacement request must be submitted in writing to programs@attunify.co.
Replacement participants start from Week 1 of the next available cohort. Progress from the departing participant does not transfer.
Replacement seats are valid for twelve (12) months from the original invoice date.
Replacement seats may not be transferred to another institution.

3. Cancellation and refund policy

3.1 No refunds

All institutional seat purchases are non-refundable. Attunify does not issue refunds for purchased seats, whether or not all seats have been allocated or all enrolled participants have completed the program.

3.2 Unused seats

Unused or unallocated seats may be applied to a future Attunify cohort at no additional charge, subject to the following conditions:

Unused seats must be applied within twelve (12) months of the original invoice date.
Cohort availability is subject to scheduling and capacity. Attunify does not guarantee placement in a specific cohort.
Seat credit has no cash value and may not be exchanged or transferred.

4. Certification

4.1 Certification is not guaranteed

Completion of enrollment and payment does not guarantee certification. Each participant must independently meet all program requirements to be considered for certification, including:

Completion of all required asynchronous modules prior to the corresponding live session.
A minimum passing score on all competency assessments, as defined by the Clinical Director.
Attendance at live sessions as required by the program attendance policy.
Active participation in the program, as assessed by the assigned instructor.
Successful demonstration of skill application.
The 8-month supervision and professional development community is required to be a certified consultant.

Attunify reserves the right to withhold certification from any participant who has not met these requirements, regardless of seat payment. This policy is communicated to participants at enrollment and applied consistently across all cohorts.

5. A complete 12-month program

The program has two phases: a 16-week IECMH consultation training phase and an 8-month supervision and professional development phase. Both phases are required to achieve full certification. Candidates who need a completion of training document at the end of the 16-week training phase can receive one by emailing programs@attunify.co.

Upon successful completion of the 16-week program, participants will be added to the Attunify supervision and professional development community (Circle platform) for a period of eight (8) months. This supervision phase is included in the program fee.

The 8-month supervision phase is required to be certified as a consultant.
Group supervision, professional development sessions, and peer community access are provided during the supervision period.
At the end of the eight-month supervision period, participants will be offered the option to renew their community membership. Renewal pricing and terms will be provided at that time.
Access to the supervision community is contingent on the participant remaining in good standing with the program terms.

6. Research and product development

Attunify is committed to advancing the field of infant and early childhood mental health consultation through evidence-based research and continuous program improvement. Student participation in this program creates an opportunity to contribute to that mission.

As a condition of enrollment, candidates grant Attunify Inc. a worldwide, royalty-free, sublicensable, perpetual, and irrevocable license to use all session recordings, submissions, tool interactions, and platform metadata to deliver and improve the program, conduct research, and develop and operate products and services, including through third-party providers. Participants must not introduce identifiers of children, families, or colleagues, or upload HIPAA- or FERPA-regulated data. Full terms apply and are available on request.

6.1 Data generated during the program

As part of normal program delivery, the following types of data are collected and may be used for research, program improvement, and product development:

Live session recordings: weekly live class sessions are recorded as a standard component of program delivery. Recordings may be used to analyze instructional quality, evaluate engagement patterns, and inform the development of supervision tools designed to support IECMHC practitioners in the field.
Pre-session question submissions: responses submitted prior to each live session, including questions, scenario descriptions, and confidence ratings, may be used to improve program content and identify themes for future curriculum development.
Assessment and completion data: assessment scores, completion milestones, and program outcomes may be used in aggregate and de-identified form for research and program evaluation.
Self-assessment responses: self-assessments completed at program intake, at four months, and at program completion may be used for longitudinal outcome research examining how practitioners develop competency over time.

Individual enrollment terms

1. Payment terms

1.1 Payment within 30 days

Payment must be received within 30 days of cohort start, or access may be suspended.

1.2 Payment options

Attunify offers two payment options for individual enrollment:

Upfront payment: full program fee paid at enrollment via Stripe Checkout. Access activated immediately upon payment confirmation.
Installment plan (case by case basis): program fee paid in three equal monthly installments via Stripe Billing. Access is activated upon successful processing of the first installment. Subsequent installments are charged automatically on a monthly basis.

1.3 Failed or missed payments

If an installment payment fails, Stripe will automatically retry the payment up to three times over seven days. If payment is not successfully collected after retries, Attunify will notify the participant by email and provide fourteen (14) days to update payment information. If payment is not resolved within thirty (30) days of the failed payment, Attunify reserves the right to suspend access to the Learning Management System until the outstanding balance is cleared.

1.4 Accepted payment methods

Attunify accepts major credit and debit cards via the Stripe Checkout platform. ACH bank debit is available upon request.

2. Cancellation and refund policy

2.1 No refunds

All purchases are non-refundable. Seat purchase may be applied to a future cohort within 12 months of invoice date.

2.2 Seat deferral

If a participant is unable to continue the program before completing Week 2 of the training phase, they may request a one-time deferral to a future cohort, subject to the following conditions:

Deferral requests must be submitted in writing to programs@attunify.co before the end of Week 2 of the current cohort.
Deferrals are granted at the sole discretion of Attunify and subject to cohort availability.
Deferred participants start from Week 1 of the future cohort. Progress does not carry over.
Installment plan payments continue on the original schedule regardless of deferral status.
A maximum of one deferral is permitted per enrollment.

3. Certification

3.1 Certification is not guaranteed

Payment of the enrollment fee does not guarantee certification. Each participant must independently meet all program requirements to be considered for certification, including:

Completion of all required asynchronous modules prior to the corresponding live session.
A minimum passing score on all competency assessments, as defined by the Clinical Director.
Attendance at live sessions as required by the program attendance policy.
Active participation in the program as assessed by the assigned instructor.
Successful demonstration of skill application.

Attunify reserves the right to withhold the certificate of completion from any participant who has not met these requirements, regardless of payment status.

4. Supervision and professional development community

Upon successful completion of the training phase, participants will be added to the Attunify supervision and professional development community (Circle platform) for a period of eight (8) months. This initial supervision phase is included in the enrollment fee.

The 8-month supervision phase is required to be certified as a consultant.
Group supervision, professional development sessions, and peer community access are provided during the supervision period.
At the end of the eight-month supervision period, participants will be offered the option to renew their community membership. Renewal pricing and terms will be provided at that time.
Access to the supervision community is contingent on the participant remaining in good standing with the program terms.

5. Program changes

Attunify reserves the right to make reasonable changes to program scheduling, content, and delivery format. In the event Attunify cancels a cohort entirely, enrolled participants will be offered placement in a future cohort or a full refund.

6. Research and product development

6.1 Data generated during the program

As part of normal program delivery, the following types of data are collected and may be used for research, program improvement, and product development:

Live session recordings: weekly live class sessions are recorded as a standard component of program delivery. Recordings may be used to analyze instructional quality, evaluate engagement patterns, and inform the development of supervision tools designed to support IECMHC practitioners in the field.
Pre-session question submissions: responses submitted prior to each live session, including questions, scenario descriptions, and confidence ratings, may be used to improve program content and identify themes for future curriculum development.
Assessment and completion data: assessment scores, completion milestones, and program outcomes may be used in aggregate and de-identified form for research and program evaluation.
Self-assessment responses: self-assessments completed at program intake, at four months, and at program completion may be used for longitudinal outcome research examining how practitioners develop competency over time.